1.Acceptance of Terms
These Terms and Conditions ("Terms") govern your use of the WorkZon Customer App and the workzon.app website as a Customer. By creating an account or booking a service, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the Platform.
2.Eligibility
- There is no minimum age requirement to create an account and book a service on the Customer App. If you are below 18 years of age, you may use the Platform only with the knowledge and consent of a parent or legal guardian, who shall be responsible for the booking made and shall ensure that a responsible adult is present at the property for the duration of the Captain's visit.
- You must provide accurate registration details. One account per person is permitted; the same email address and mobile number cannot be reused across multiple accounts.
- Login is performed through mobile number and OTP verification; you are responsible for keeping your device and OTP secure.
3.Nature of the Service — WorkZon Is a Marketplace, Not a Service Provider
WorkZon operates a technology platform that connects Customers with independent, KYC-verified home-service professionals ("Captains") such as electricians, plumbers, carpenters and similar tradespeople.
- Captains are independent, self-employed professionals. They are not employees, agents or representatives of WorkZon.
- WorkZon does not itself perform any home-repair or technical service, and does not control how a Captain carries out their work.
- WorkZon undertakes KYC verification and maintains a rating system to support trust on the Platform, but does not guarantee the quality, timeliness, safety, legality or outcome of any work performed by a Captain.
- Price for a job is discussed and agreed directly between the Customer and the Captain; WorkZon does not fix, collect, or guarantee any price.
4.Account Registration and Booking Process
- Your account is created automatically upon successful OTP verification of your mobile number.
- To book a service, you select a category, confirm your location, and may optionally add a note or a photo describing the job.
- Your request is broadcast to multiple nearby, on-duty, verified Captains at once. The first Captain to accept is assigned the job; the request is then removed from other Captains' screens.
- If no Captain accepts within the broadcast period, you will be shown a "No Captains Available" screen and may retry or expand your search area.
5.Customer Responsibilities
- Provide an accurate address, contact number and location for the booking.
- Ensure that you, or another responsible adult, are present at the property for the duration of the visit.
- Verify the Captain's identity — name and photo shown in the app — before allowing them to enter your home.
- Never share the OTP sent to your phone with anyone, including a person claiming to be a WorkZon Captain, agent, or support representative. WorkZon will never ask you for your OTP over a call.
- Keep cash, jewellery, important documents and other valuables secured and out of the work area during the visit.
- Keep children and pets safely away from tools and the work area while work is in progress.
- Pay the Captain directly, only the amount mutually agreed upon; do not make large advance payments for work that has not yet started.
- Check the completed work carefully before confirming completion in the app.
6.Cancellation Policy
- Either you or the Captain may cancel a booking before work begins if the discussed price or scope of work does not match expectations, without penalty.
- Repeated last-minute cancellations by a Customer, without valid reason, may result in temporary restrictions on your ability to place new bookings.
7.Payments
WorkZon does not process, collect or hold payment for any home service — payment is made directly by you to the Captain, by cash or any other method mutually agreed between you. WorkZon is not a party to, and is not responsible for, any payment dispute between you and a Captain, though our support team will help mediate such disputes where a report is raised.
8.Customer Conduct — What You Should and Should Not Do
Do
- Treat every Captain with courtesy and respect, regardless of their gender, caste, religion, or background.
- Give clear, accurate directions/access instructions for your property.
- Report any safety concern, misconduct, or dispute immediately through in-app Help & Support.
- Rate and review honestly after each completed job.
Don't
- Do not physically or verbally abuse, threaten, or harass a Captain.
- Do not discriminate against a Captain on any unlawful ground.
- Do not ask a Captain to perform work beyond what was discussed and agreed without renegotiating the price.
- Do not attempt to persuade a Captain to bypass the Platform for future bookings.
- Do not submit false, exaggerated or malicious complaints or reviews against a Captain.
9.Account Suspension and Termination
WorkZon may suspend or permanently terminate your Customer account, with or without prior notice depending on severity, for reasons including:
- Providing false identity, contact, or address information
- Abusive, threatening, discriminatory or unsafe behaviour toward a Captain
- Repeated false or malicious complaints against Captains
- Non-payment or a pattern of payment disputes reported by Captains
- Attempting to defraud a Captain or WorkZon
- Sharing your OTP or account access in a manner that leads to fraud
- Any illegal activity conducted through or facilitated by the Platform
- Any other material violation of these Terms
Where an account is suspended pending investigation of a safety report, WorkZon will act as promptly as reasonably possible to resolve the matter.
10.If You Are a Victim of Theft, Fraud or Any Crime
Your safety is our highest priority. If you believe a Captain has committed theft, fraud, harassment, or any other criminal act:
- Immediately contact the local Police (Dial 100 or 112) and, where appropriate, file a First Information Report (FIR).
- Report the incident to WorkZon Support as soon as possible, with your booking reference and the Captain's name/ID, through in-app Help & Customer Support, by calling +91 8005746080 or by email to workzon.offcial@gmail.com.
- WorkZon will immediately suspend the Captain's account pending investigation, and will fully cooperate with law enforcement, including sharing the Captain's KYC-verified identity details pursuant to a lawful police request or court order.
- We strongly encourage Customers, particularly those living alone, to inform a family member or friend before a Captain's visit and to keep their in-app emergency contact up to date.
11.Limitation of Liability
WorkZon is an intermediary marketplace connecting Customers with independent Captains. To the maximum extent permitted under Indian law, WorkZon shall not be liable for any direct, indirect, incidental or consequential loss, damage, injury, theft, or dispute arising from the conduct, workmanship, act or omission of a Captain. Where WorkZon's liability does arise under applicable law, it shall be limited to the platform/subscription fees, if any, paid by the affected party to WorkZon in the three months preceding the claim. Nothing in this clause limits any right you have under the Consumer Protection Act, 2019.
12.Indemnification
You agree to indemnify and hold WorkZon harmless from any claim, loss, or expense arising out of your breach of these Terms, your misuse of the Platform, or your violation of any applicable law.
13.Intellectual Property
All content on the Platform, including the WorkZon name, logo, app design, and website content, is the property of WorkZon or its licensors and is protected under applicable intellectual property laws. You may not copy, reproduce, or use it without prior written permission.
14.Governing Law, Jurisdiction and Grievance Redressal
- These Terms are governed by the laws of India.
- Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Jodhpur, Rajasthan, India, without prejudice to any right you have to approach a consumer forum or the National Consumer Helpline under the Consumer Protection Act, 2019.
- In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021, WorkZon has appointed a Grievance Officer. The Grievance Officer can be reached at workzon.offcial@gmail.com or +91 8005746080 (Monday to Saturday, 9 AM – 6 PM). We acknowledge complaints within 48 hours and aim to resolve them within 15 days.
15.App Permissions and Account Deletion
- The Customer App may request permissions for location (to match nearby Captains and enable navigation), camera and photo storage (to attach photos to a booking), and notifications (for booking updates). You can review and change these permissions from your device settings at any time. You may permanently delete your account and associated data at any time from Settings → Delete My Account. After you confirm, your account is permanently deleted within 30 days, subject to any records we are legally required to retain.
16.Changes to These Terms
We may update these Terms from time to time. Material changes will be notified to you in the app or via your registered contact details before they take effect. Continuing to use the Platform after such notice means you accept the revised Terms.
17.Contact Us
For any questions about these Terms, please contact:
