1.Introduction
This Privacy Policy explains how WorkZon ("WorkZon", "we", "us", "our") collects, uses, stores, shares and protects the personal data of Customers, Captains (independent service professionals) and website visitors across the WorkZon Customer App, the WorkZon Captain App and the workzon.app website (together, the "Platform").
This Policy is written to align with the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, and the Information Technology Act, 2000 and the rules made under it. By creating an account or using the Platform, you agree to the collection and use of information as described here.
2.Information We Collect
From Customers
- Full name, mobile number, email address (optional), gender and date of birth
- Home / service address and live GPS location at the time of booking
- Emergency contact name and number
- Optional profile photo
- Booking history, in-app messages and call metadata (when call masking is used)
- Notes and photos you add when creating a booking (for example, a photo of the work area)
From Captains (Workers)
- Full name, mobile number (+91), email address (optional) and date of birth
- Home address with pincode; district and state are filled automatically from the pincode
- Aadhaar card images (front and back), used only as identity proof
- A live selfie photograph (500 × 500 pixels) taken through the app camera at the time of KYC
- Working location, detected automatically from your device GPS each time you open the app and while you are On Duty
- Selected service categories (1 to 4) and the years of experience you declare for each (1 to 40 years)
- Your Captain ID, duty status, job acceptances and cancellations, job history, ratings, and before-work and after-work photographs
- Subscription and billing records processed through Google Play Billing / Apple In-App Purchase
Collected Automatically
- Device identifiers, IP address, app version, operating system, crash and diagnostic logs
- Approximate location used to match Customers with nearby Captains
3.How We Use Your Information
- To create, verify and manage your account, including generating your unique Captain ID
- To match Customers with nearby, KYC-verified, On Duty Captains for the service category requested
- To carry out Captain identity verification (KYC) before a Captain is activated, normally within 48 hours of submission
- To manage duty status, including turning duty off automatically when a subscription expires and applying the 12-hour duty block described in the Captain Terms & Conditions
- To enable in-app communication, including masked calling where this feature is available
- To process subscription billing through Google Play / Apple App Store
- To send OTPs, booking updates and service notifications
- To investigate and resolve disputes, complaints and safety incidents
- To detect and prevent fraud, abuse and violations of our Terms
- To comply with legal obligations, including sharing information with law enforcement authorities when lawfully required
4.Legal Basis and Your Consent
We process personal data on the basis of the consent you provide at the time of collection, for the specific purpose stated (for example, KYC documents are collected only to verify a Captain's identity before activation). You may withdraw your consent at any time through Settings in the app. Withdrawing consent for certain data (for example, KYC documents for Captains) may mean you can no longer use that part of the Platform.
5.Aadhaar and KYC Document Handling
- Aadhaar is collected from Captains solely as government-issued identity proof, as part of the onboarding KYC process.
- WorkZon does not perform Aadhaar biometric or OTP-based authentication with UIDAI, and does not claim to verify Aadhaar numbers through UIDAI's systems.
- Aadhaar images and numbers are stored in encrypted form and are accessible only to authorised verification staff on a need-to-know basis.
- Wherever an Aadhaar number is displayed within internal systems, it is masked / partially redacted.
- If a KYC document is rejected, the Captain is asked to complete Re-KYC; rejected images are retained only as long as needed for fraud prevention.
- Captains may in future be offered alternative verification routes such as DigiLocker, where available.
6.How We Share Information
- Between a Customer and the Captain assigned to a job: only the minimum information needed to complete the job (name, approximate location and a masked contact route where call masking is enabled).
- Service providers acting on our behalf: cloud hosting providers, SMS / OTP gateways, pincode and map services, payment processors (Google Play Billing / Apple In-App Purchase) and analytics providers, each bound by confidentiality and data-processing obligations.
- Law enforcement and government authorities: where required by law, a valid court order or a lawful police request, including in connection with theft, fraud or other criminal investigations.
- In connection with a merger, acquisition or sale of business assets.
- We do not sell personal data to third parties for their own marketing purposes, and we do not use personal data to show third-party advertising within the Platform.
7.Data Retention
We retain personal data for as long as your account remains active, and thereafter for as long as necessary to comply with our legal obligations, resolve disputes, enforce our agreements and assist law enforcement investigations. Captain KYC documents may be retained for a period after account deactivation as required for fraud prevention and regulatory compliance, after which they are securely deleted.
8.Data Security
- Sensitive data, including KYC documents and Aadhaar images, is encrypted both in transit and at rest.
- Access to personal data within WorkZon is restricted through role-based access controls.
- In the event of a personal data breach, we will notify affected users and, where required by law, the Data Protection Board of India, within the timelines prescribed under the Digital Personal Data Protection Rules, 2025.
9.Your Rights
As a Data Principal under the Digital Personal Data Protection Act, 2023, you have the right to:
- Obtain a summary of the personal data we hold about you and how it is being processed
- Request correction or updating of inaccurate or incomplete personal data
- Request erasure of personal data that is no longer necessary for the purpose it was collected, subject to our legal retention requirements
- Withdraw your consent at any time
- Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity
- Raise a grievance and have it addressed within a reasonable time
To exercise any of these rights, write to workzon.offcial@gmail.com from your registered email, call +91 8005746080, or contact us through Settings in the app.
10.Grievance Officer / Data Protection Contact
In accordance with the Information Technology Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020, WorkZon has appointed a Grievance Officer to address complaints relating to this Policy and to data processed on the Platform. You can reach the Grievance Officer at workzon.offcial@gmail.com or +91 8005746080 (Monday to Saturday, 9 AM – 6 PM). We acknowledge complaints within 48 hours and aim to resolve them within 15 days.
11.Location Data
- For Customers, location is used at the time of booking or search to identify and match nearby available Captains, and is not tracked continuously.
- For Captains, location is detected automatically each time the app is opened (to update the Working Location), and is used live while On Duty and during an active job, for job matching, in-app navigation and safety tracking. A Captain may stop live location sharing at any time by going Off Duty.
12.Children's Privacy
- The WorkZon Captain App is intended only for individuals aged 18 years and above, and we do not knowingly register anyone below 18 as a Captain.
- The WorkZon Customer App does not impose a minimum age to browse services or place a booking. Where a Customer is below 18 years of age, use of the Platform must be with the knowledge and consent of a parent or legal guardian.
- In accordance with the Digital Personal Data Protection Act, 2023, where we are aware that a Customer is a child (below 18 years), we do not undertake behavioural tracking or targeted advertising directed at that child, and we will seek verifiable parental / guardian consent before processing that child's personal data, to the extent required by law.
13.Data Localisation and Cross-Border Transfer
Personal data of users in India is primarily stored on servers located within India. Where any processing involves service providers or infrastructure located outside India (for example, certain cloud or content delivery services), such processing is carried out under contractual safeguards consistent with the Digital Personal Data Protection Rules, 2025.
14.Cookies and Website Analytics
The workzon.app website may use a limited number of cookies and basic analytics tools to understand website performance and usage. We do not use third-party advertising cookies or trackers on the website.
15.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be notified to you within the app or by message to your registered mobile number / email before they take effect. Continued use of the Platform after such notice constitutes acceptance of the updated Policy.
16.Contact Us
For any questions about this Privacy Policy or how your data is handled, please contact:
- Call Support: +91 8005746080 (Monday to Saturday, 9 AM – 6 PM)
- Email Support: workzon.offcial@gmail.com (we reply within 24 hours)
- In the app: Menu → Help & Customer Support (Customer App) or Menu → Settings & Support (Captain App)
