Customers welcome Captains into their homes, and Captains walk into homes they have never seen. Here is how WorkZon protects both — and what you can do to stay safe.
For Customers
Every Captain is KYC-verified
Before a Captain can receive any job, they upload their Aadhaar card and take a live selfie through the app camera. Gallery photos are not accepted.
The name and photo you see after a Captain accepts come from the approved KYC record and cannot be edited by the Captain.
You also see the Captain's rating, number of jobs completed and live distance.
Before the Captain arrives
Check the Captain's name and photo in the app and match them at the door before letting anyone in.
Track your Captain live on the map once they start navigation, and use in-app Call or Chat to talk to them.
If you live alone, tell a family member or friend about the visit, and keep your in-app emergency contact up to date.
Protect your OTP
Never share the OTP sent to your phone with anyone — including a person claiming to be a WorkZon Captain, agent or support representative.
WorkZon will never ask you for your OTP over a call.
During the visit
Make sure you or another responsible adult is present for the entire visit.
Keep cash, jewellery, important documents and other valuables secured and away from the work area.
Keep children and pets safely away from tools and the work area.
Agree the price and scope of work before the work starts. If they don't match, you can cancel before work begins.
Payment and completion
Pay the Captain directly, only the amount you agreed. Do not make large advance payments for work that has not started.
Check the work and the Captain's after-work photo carefully before tapping "Yes, Confirm." Tap "No, Not Yet" if something is not done.
Rate your Captain honestly — ratings help keep the platform safe for everyone.
If something goes wrong
Call the Police on 112 or 100 and, where appropriate, file an FIR.
Report it to WorkZon Support with your booking reference and the Captain's name.
WorkZon immediately suspends the Captain's account pending investigation and fully cooperates with the police, including sharing the Captain's KYC-verified identity on a lawful request.
For Captains
Before you enter a home
Verify that the customer name and address shown in the app match the location.
Keep your location switched on while On Duty and throughout an active job, so WorkZon can assist you if needed.
Tell a family member or friend your job location and expected return time — especially for jobs at night or in an unfamiliar area.
If you feel unsafe, leave
If a customer's behaviour makes you feel unsafe or uncomfortable, you may leave the job immediately.
Report the incident through Settings & Support. Once verified, it is not treated as a violation and does not count towards your cancellation limit.
Money and contact
Agree the price with the customer before you start any work.
Avoid accepting large cash advances before starting work.
Use the in-app Call / Message option where available instead of sharing your personal mobile number.
Respect at the customer's home
Work only in the agreed area; do not enter other rooms without clear permission.
Do not touch, move or photograph personal belongings, documents, cash or valuables. Only the before- and after-work photos required by the app are allowed.
Do not smoke, drink alcohol or use any intoxicating substance on a job, and do not bring any unauthorised person with you.
Protection from abusive customers
Customers who abuse, threaten, harass or discriminate against a Captain can have their accounts suspended or terminated.
Ratings are two-way and independent — you rate the customer after every job too.
Insurance and zero tolerance
You are strongly encouraged to keep your own personal accident and/or professional liability insurance. WorkZon does not provide insurance cover.
Theft, fraud, harassment or any criminal conduct leads to permanent suspension and full cooperation with the police.
