1.Acceptance of Terms and Eligibility
These Terms and Conditions ("Terms") govern your registration and participation as a "Captain" on the WorkZon Captain App. By registering, you confirm that:
- You are at least 18 years of age.
- You hold a valid government-issued identity document (Aadhaar) and are legally entitled to work in India.
- You have a minimum of 1 year of genuine experience in each service category you add, and the experience you declare (between 1 and 40 years) is true.
- Where a category requires a specific licence under law (for example, certain categories of electrical work), you hold or will obtain such licence.
2.Nature of the Relationship — Independent Contractor, Not an Employee
- You are engaging with WorkZon as an independent, self-employed professional. Nothing in these Terms, and nothing in the operation of the Platform, creates an employer–employee, partnership, agency or joint-venture relationship between you and WorkZon.
- You are recognised as a "Platform Worker" / "Gig Worker" as those terms are used in the Code on Social Security, 2020. WorkZon, as an "Aggregator" under that Code, will comply with the applicable central and state-level registration, worker-data sharing and contribution obligations that apply to it, including registration-related obligations under the e-Shram framework where applicable.
- You decide which days and hours to work by switching On Duty / Off Duty, and you decide which job requests to accept or reject.
- WorkZon does not guarantee any minimum number of jobs, minimum income or continuity of work.
3.Your Account and Captain ID
- You log in with your Indian mobile number (+91) and a one-time password (OTP). The OTP is sent automatically as soon as you enter your 10-digit mobile number.
- On registration you receive a unique, permanent 12-character Captain ID made of: CAP + the initials of your first and last name + your joining date (DDMMYY) + one unique letter (A–Z). For example, Amit Rathi joining on 01-10-2026 may receive CAPAR011026G.
- Your Captain ID cannot be changed, transferred or shared, and stays the same even if your profile details are later corrected.
- You may hold only one Captain account.
4.KYC Verification
- You must complete KYC by uploading a clear photograph of the front and back of your Aadhaar card, taking a live selfie (500 × 500 pixels) through the app camera, and providing your date of birth and home address. District and state are filled automatically from your pincode.
- After you submit, your KYC status shows as "KYC Pending". KYC is normally completed within 48 hours, after which the status changes to "KYC Completed".
- If any document is unclear, incorrect or invalid, your status will show "KYC Rejected" with a Re-KYC option, and you must upload correct documents again.
- After KYC is completed, your name and identity details are locked; only your phone number and email can be edited.
- Uploading false, forged, edited or another person's identity documents is a serious violation of these Terms. It will result in immediate and permanent suspension of your account and may be reported to the appropriate authorities.
5.Duty Status (On Duty / Off Duty)
- The On Duty / Off Duty button works only when your KYC is completed and you have an active subscription plan.
- When your subscription plan expires, your duty is turned OFF automatically and stays locked until you renew.
- While you are working on an accepted job (Busy), you will not receive any new job notifications or calls until that job is completed or cancelled.
- If your account is suspended, the duty button is disabled and the Home page shows "Account Suspended".
6.Subscription and Fees
- Access to job requests requires an active Pro Plan subscription (Monthly ₹99 or Annual ₹1,099), billed through Google Play Billing / Apple In-App Purchase.
- Your subscription renews automatically at the end of each billing period unless you cancel it through your Google Play / Apple App Store account settings at least 24 hours before the renewal date.
- Subscription fees are non-refundable except where required by Google Play / Apple App Store policy or Indian consumer-protection law.
- WorkZon charges zero commission on individual jobs. Your subscription fee is the only amount payable by you to WorkZon; all job payments are collected by you directly from the Customer.
7.Service Categories, Experience and Working Location
- WorkZon offers 8 service categories: Electrician, Plumber, Painter, Carpenter, AC Installation & Repair, CCTV Camera, Fridge Repair and Washing Machine Repair.
- You must add at least 1 and at most 4 different categories. For each category you must enter your experience in years, between 1 and 40. A category cannot be added with 0 years or more than 40 years of experience.
- Your Working Location is updated automatically from your device GPS each time you open the app, so that job requests are matched accurately to your area. Please keep location permission switched on.
8.Job Requests and Acceptance
- A Customer's request is broadcast simultaneously to multiple nearby, On Duty, KYC-verified Captains matching the requested category.
- Whichever Captain accepts first is assigned the job; the request is removed from all other Captains' screens.
- You are free to accept or reject any request. A pattern of repeated non-response may reduce how often you are shown new requests.
9.Cancellations and the 12-Hour Duty Block
- You may cancel an accepted job before starting work if the price cannot be agreed or for another genuine reason, using the cancellation option in the app.
- If you accept and then cancel 7 jobs within any 24-hour period, your duty will be blocked for 12 hours. During this time you will not receive any job requests or calls, and the On Duty button cannot be used.
- After 12 hours the block ends automatically and the On Duty / Off Duty button starts working again. This rule exists so that Customers are not inconvenienced by repeated cancellations.
- The app warns you before a cancellation that would trigger the block. Repeated blocks may lead to a review of your account.
10.Pricing
You must discuss the scope of work and agree on a price directly with the Customer before you begin work. WorkZon does not set, collect, guarantee or have any visibility into the price agreed between you and the Customer. If a price cannot be agreed, you may cancel the job before starting work using the proper cancellation option in the app.
11.Work Rules — What You Must Do
- Arrive within the time communicated to the Customer, or inform them promptly of any delay.
- Ensure your name and photo are visible in the app so the Customer can verify your identity.
- Only accept jobs that you are genuinely capable of completing safely, correctly and within your skill.
- Take the required before-work photograph before starting, and the after-work photograph before closing the job.
- Collect payment from the Customer before marking the job as complete.
- Obtain the Customer's confirmation of satisfactory completion before the job is closed.
- Treat the Customer, their family members and their property with courtesy and respect at all times.
12.Work Rules — What You Must Not Do
- Do not demand or accept any amount beyond what was agreed with the Customer.
- Do not bring any unauthorised person with you to a Customer's home.
- Do not ask a Customer to book you directly, outside the Platform, in order to avoid your subscription — this is treated as a serious violation of these Terms.
- Do not abandon a job midway without notifying the Customer and using the proper cancellation process for genuine emergencies.
- Do not misrepresent your skills, experience, tools or any licence you claim to hold.
13.At the Customer's Home — Do's and Don'ts
Do
- Greet the Customer, confirm the job details and agree on the price before starting any work.
- Work only within the area or scope shown to you and discussed with the Customer.
- Use shoe covers or remove your footwear if requested by the Customer.
- Leave the work area clean and tidy before you leave.
- Ask for permission before using the Customer's water, electricity, ladder or personal tools if this was not already agreed.
Don't
- Do not enter any room or area beyond the agreed work area without the Customer's clear permission.
- Do not touch, use, move or photograph the Customer's personal belongings, documents, cash, jewellery or other valuables.
- Do not photograph or record any person in the home without their consent — only the before/after work-area photographs required by the app are permitted.
- Do not ask the Customer personal questions unrelated to the job.
- Do not smoke, consume alcohol or use any intoxicating substance while on a job.
- Do not stay in the home longer than necessary once the work is completed.
14.Your Safety — Recommended Practices
- Keep your location switched on while On Duty and throughout an active job, so WorkZon can assist you if needed.
- Before entering a Customer's home, verify that the name and address shown in the app match the location.
- If at any point a Customer's behaviour makes you feel unsafe or uncomfortable, you may leave the job immediately and report the incident through Settings & Support — this will not be treated as a violation of these Terms and will not count towards the cancellation limit once verified.
- Avoid accepting large cash advances before starting work.
- Use the in-app Call / Message option where available, rather than sharing your personal mobile number.
- Inform a family member or friend of your job location and expected return time, particularly for jobs at night or in an unfamiliar area.
15.Theft, Fraud or Criminal Conduct — Zero Tolerance
WorkZon has a zero-tolerance policy toward theft, fraud, harassment or any other criminal conduct by a Captain. Where such conduct is confirmed:
- Your account will be immediately and permanently suspended.
- WorkZon will fully cooperate with the Customer and with law enforcement authorities, including sharing your KYC-verified identity, Captain ID and job details in response to a lawful police request, court order or FIR.
- Any subscription fees already paid are non-refundable in such circumstances.
- WorkZon reserves the right to pursue all available legal remedies and to report the matter to the police.
16.Other Prohibited Conduct
- Sexual harassment or any form of sexual misconduct toward a Customer or any member of their household.
- Physical or verbal abuse, threats or discrimination of any kind.
- Creating or operating multiple Captain accounts.
- Sharing your login credentials or OTP with another person so that they complete jobs using your account.
- Sub-contracting an accepted job to an unverified person.
- Posting false reviews or ratings, or attempting to manipulate your own rating.
17.Account Suspension and Termination
WorkZon may suspend or permanently terminate your Captain account, with or without prior notice depending on severity. When an account is suspended, the Home page shows "Account Suspended" and the duty button is disabled. Reasons include:
- KYC documents rejected as invalid, false or fraudulent
- Repeated low ratings or substantiated Customer complaints
- Repeated 12-hour duty blocks caused by excessive cancellations
- Violation of the safety rules or work rules set out in these Terms
- Confirmed theft, fraud, harassment or other criminal conduct
- Any other material violation of these Terms
Suspension may be temporary, pending review of a report, or permanent, depending on the nature and severity of the issue. A lapsed subscription does not suspend your account; it only turns your duty off until you renew.
18.Insurance and Liability
You are solely responsible for your own safety, for any injury you may suffer while performing work, and for any accidental damage you cause to a Customer's property. You are strongly encouraged to maintain your own personal accident and/or professional liability insurance. WorkZon is not an insurer, does not provide insurance coverage for Captains, and assumes no liability for incidents occurring during the course of your work.
19.Taxes
As an independent professional, you are solely responsible for your own income-tax filings and, where your turnover requires it under applicable law, your GST registration and compliance. WorkZon does not withhold or file taxes on your behalf.
20.Ratings and Performance
Customers rate you after each completed job, and this rating is visible on your profile. Consistently low ratings or a high cancellation rate may reduce how often new job requests are shown to you, and may lead to a review of your account under "Account Suspension and Termination".
21.Ending Your Participation
You may close your account at any time by emailing Customer Support at workzon.offcial@gmail.com from your registered details. If you have an active job, please complete it or properly cancel it through the app before requesting account closure, rather than simply going offline.
22.App Permissions and Account Deletion
- The Captain App requests permission for location (for automatic Working Location, job matching, navigation and safety tracking), camera (for the KYC selfie and before/after work photos — gallery uploads are disabled for these steps), SMS read for automatic OTP detection where supported, and notifications (for job alerts). You can review and change these permissions from your device settings.
- You can delete your account from the app: go to Settings and tap Delete My Account. Your account and associated data will be permanently deleted within 30 days; if you log in again before then, the deletion is cancelled. If you cannot open the app, email Customer Support at workzon.offcial@gmail.com from your registered details and we will process the request after verifying your identity, subject to any records WorkZon is legally required to retain (including certain KYC and transaction records).
23.Governing Law, Jurisdiction and Grievance Redressal
These Terms are governed by the laws of India, and any dispute shall be subject to the exclusive jurisdiction of the courts at Jodhpur, Rajasthan, India. WorkZon has appointed a Grievance Officer in accordance with applicable Information Technology Rules, who can be reached at workzon.offcial@gmail.com or +91 8005746080.
24.Changes to These Terms
We may update these Terms from time to time. Material changes will be notified to you in the app before they take effect. Continuing to accept jobs after such notice means you accept the revised Terms.
25.Contact Us
For any questions about these Terms, please contact:
